• Orders for Greece are shipped for FREE with Speedex Courier with purchases over 70 €. For purchases under 70 € the shipping cost is 4 €.

    The delivery time depends on the point of destination (1-2 working days for all of Greece and 2-5 working days for remote areas).

    Orders Worldwide are shipped with Hellenic post according to the sending country , the shipping cost is 11 €.

    The delivery time depends on the point of destination from countries within the Union: 4-10 working days from countries outside the Union: 5-20 working days

    If you are in Thessaloniki, you can choose pickup from our location and we will contact you in order to make an appointment.

    For any emerging issue call us at 694 771 6112 and we can solve it together!

  • General return policy of the company

    If for any reason you are not satisfied with any of our products, you can return it or exchange it for another.

    According to the company's general return policy, the customer has the right to return the desired product(s), unused, in the perfect condition in which they were received and in their complete original packaging (packaging box etc.) together with all the contents of the original packaging, which should not be damaged and/or altered. They should also fill in the Withdrawal Declaration Form that they will find here(in Greek) or here (in English) and include it in the package to be sent. In this case, the customer bears the corresponding cost of transporting the old and new product, except for a case of product delivery to the physical store.

    The above right cannot be exercised for products:

    • which are clearly customized for the specific customer and/or for products manufactured by the company, according to the specifications offered by the specific customer

    • exchanges/returns are not made on earrings for hygiene reasons

    Excluded is the case of a defective product or a mistaken order sent by www.loopajewels.com

    Consequences of withdrawal

    If the customer withdraws from the concluded contract, the company will refund all the money received from them, except for delivery costs, without undue delay and in any case within 14 calendar days from the day on which they are informed of the decision to withdraw from the contract. The company will perform the above refund using the same means of payment that the customer used in the original transaction, unless otherwise expressly agreed. In any case, no cost will be charged for the refund as above stated.

    The business owns the right to delay the refund until it has received the returned goods or until the customer has provided evidence that they have sent back the goods, whichever occurs first.

    The customer must send back the goods or deliver them to the company's physical store, without undue delay and in any case within 14 calendar days from the day they declared that they withdraw from the concluded contract. The deadline is deemed to have been met if the goods are sent back before the end of the 14-day period.

    In the case of withdrawal, the customer will bear the corresponding cost of returning the goods, except for the cases of return to the physical store as well as the cases in which the wrong products or products with real defects were sent due to the company's fault, in which case the company assumes all costs of transporting the old and new product.